eCommerce Customer Support
We Can Help You Achieve Similar Success
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Branding, Website
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Our Clients
Why Choose Purple Cow’s Customer Support for eCommerce?
24/7 Live Support
We're here for your customers around the clock, across live chat, phone, and email. No matter the time zone, we'll always be there to lend a helping hand.
Expert Problem-Solvers
Our team of highly trained specialists are passionate about resolving issues quickly and efficiently. No problem is too big or too small for our dedicated team.
100% Customer-Centric
We put your customers' needs first, always. We strive to exceed their expectations and build lasting loyalty, making them raving fans of your brand.
Next-Gen Ticketing System
Streamline your support operations with our intuitive and user-friendly ticketing system. Say goodbye to clunky interfaces and hello to seamless issue resolution.
Premium Support Solutions
Go beyond the basics with advanced features like self-service portals, knowledge base articles, and proactive outreach. Empower your customers and free up your team's time.
Reputation Management
Protect and enhance your brand reputation with our proactive reputation management tools. We'll help you build trust and positive sentiment across all touchpoints.
Omnichannel Engagement
Connect with your customers on their preferred channels, all in one centralized platform. No more jumping between channels – we make it easy to deliver exceptional support wherever your customers are.
Achieve more in eCommerce with Purple Cow Customer Support!
More than just Support, we are:
Unleash the Purple Cow Difference
24/7/365 Support
We're always here, even on holidays, so your customers never have to wait.
Expert Teams
Our dedicated teams are equipped to handle any issue, big or small.
Personal Approach
We tailor our solutions to your specific needs and goals.
Effective Support Tools
We leverage the latest and greatest technology to ensure efficient and successful support.
Decade of Expertise
We bring a wealth of experience and best practices to the table.
Our eCommerce Customer Support Services
Phone Support
Experience real-time assistance and personalized solutions with our dedicated eCommerce phone support. Our team is just a call away, ready to address your queries and provide expert guidance.
Ticketing Support
Simplify issue tracking and resolution with our smart ticketing system. Our eCommerce ticket support ensures that every customer query is handled with precision, providing a streamlined and organized approach to customer service.
Chat Support
Instant and efficient, our eCommerce chat support brings your customers closer to assistance. Whether it's product inquiries or technical issues, our chat support team ensures a quick and seamless resolution.
eMail Support
Communicate effortlessly with our eCommerce email support. Whether it's order-related inquiries or general assistance, our team ensures timely responses, fostering a reliable and customer-centric communication channel.
Don't settle for ordinary support. Equip your business with additional features of our eCommerce Customer Support:
What They're
Talking About Us
Our journey into online retail improved with Purple Cow's turnkey solution on Magento. Efficient ERP integration, tailored branding, and a 30% boost in sales – a game-changer for Tech Haven.
We scaled our business on BigCommerce effortlessly with Purple Cow. Their streamlined ERP integration, customizable templates, and a multi-channel presence transformed our online retail experience.
Thanks to Purple Cow! The turnkey solution on BigCommerce made showcasing outdoor gear seamless. Multi-channel capabilities and a user-friendly interface – our online presence flourished effortlessly.
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Your Goals, Our Expertise, Your Success!
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Frequently Asked Questions
Yes, we have 24/7 live chat, phone, and email support to assist your customers anytime, anywhere.
Our average resolution time is 2 hours, but we strive to solve inquiries as quickly as possible.
Yes, we can assist with processing returns and exchanges according to your established policies.
Yes, we offer proactive reputation management services to monitor and address online reviews and sentiment.
Our live chat supports various channels, including website chat.
Yes, we integrate with major platforms like Shopify, Magento, and WooCommerce for seamless data flow and support.
Yes, we offer training programs to empower your team with best practices and enhance their support skills.
We offer comprehensive reports on key metrics like resolution times, customer satisfaction, and support channel performance.
Thanks to Purple Cow's turnkey solution on Shopify, our floral boutique thrived online. Seamless setup, customizable options, and automated inventory—simply fantastic!